“When you’re going to share bad news, set it up with an Accusations Audit. Troy Smith shares a personal example of how he was able to lower the price of a home improvement project by using an Accusations Audit.“ In this video,…
Tag: The Black Swan Group
#1 Way To BEGIN and END Every Negotiation | Build Rapport & Trust With Clients | Derek Gaunt
“A Summary™ is exactly what it sounds like: a recap of the entire conversation up to that point. When you deliver a Summary the right way, the other side has no choice but to respond with the two magic words negotiators should…
INSTANT Way to Create a Bond with ANYONE | Chris Voss
“Embarrassment is that feeling when you’ve made a mistake, or said something wrong. However, we can use that mistake to create an instant bond with someone. In this video, Chris Voss shares how intentionally being wrong can create a satisfying…