“Tone of voice is one of the most important lessons to master when negotiating with others. Accusatory tones and downward inflections are more likely to elicit a negative emotion from your counterpart. An upward inflection, however, is more approachable and…
“The Black Swan Method is a proven, accelerated approach to having an effective communication strategy for negotiations. These 10 negotiation bullets have been tested, used, and proven in some of the highest stakes negotiations on the planet – hostage negotiations.…
“Dynamic Silence is the process of using silence to create an awkward space that the other side will then fill with more information. In this video, Sandy Hein shares how to use Dynamic Silence after you’ve communicated something designed to…