“A Summary™ is exactly what it sounds like: a recap of the entire conversation up to that point. When you deliver a Summary the right way, the other side has no choice but to respond with the two magic words negotiators should…
Tag: The Black Swan Group
INSTANT Way to Create a Bond with ANYONE | Chris Voss
“Embarrassment is that feeling when you’ve made a mistake, or said something wrong. However, we can use that mistake to create an instant bond with someone. In this video, Chris Voss shares how intentionally being wrong can create a satisfying…
The WORST Phrases To Hear in a Price Negotiation | 3 Ways to Respond | Brandon Voss
“A big part of buying a product or service is learning how to negotiate the price. Brandon Voss shares two phrases that you should avoid during a price negotiation and how to respond if these phrases come your way.“ In this video,…