“When you are under incredible stress, would you rather respond with a logical response, or let your emotions take over? How about when you are being verbally attacked? In this video, Troy Smith and Brandon Voss dive into the neuroscience…
Tag: Chris Voss
Use SILENCE to Your Advantage | Tips to Keep a Conversation Flowing | Derek Gaunt
“When you feel someone is holding back a lot of information, you can use Dynamic Silence and an Accusation Audit to loosen them up to share more information. In this video, a Black Swan student shares a personal story on…
Respond to Assertive Clients Using THIS Negotiation Tactic | Derek Gaunt
“Asking Labels allow us to attach tentative descriptors to the dynamics, emotions, and circumstances that the other side is implying. Keep in mind that Asking Labels are delivered with an upward inflection at the end. In this video, a Black…