“Do emails have tone? Give your emails a friendly and welcoming nature by taking the time to add in specific words and punctuation, or what we like to call, email softeners. Email softeners make sure that your message is received…
Tag: The Black Swan Group
How to Generate a POSITIVE Reaction out of Negative Emotion | Derek Gaunt
“An Accusation Audit is a great tool for taking the authority away from the other side. In essence, you want to say all the negative things your counterpart is likely thinking about before they beat you to the punch and…
Women Negotiators | #1 Power Move to Deal With Toxic Coworkers
“Sandy Hein and Davi Johnson share how to address toxic coworkers utilizing the Black Swan Method. In this video, world renowned negotiator, Chris Voss’s team members, Sandy Hein and Davi Johnson, talk about: Women Negotiators | #1 Power Move to Deal With…