“Dave Albano, one of our ELITE Coaches, goes over the second level of the Customer Value Journey. In this video Dave explains the “Convert,” “Excite,” and “Ascend” levels of the CVJ like you’ve never heard it before. Dave’s unique outlook…

“Dave Albano, one of our ELITE Coaches, goes over the second level of the Customer Value Journey. In this video Dave explains the “Convert,” “Excite,” and “Ascend” levels of the CVJ like you’ve never heard it before. Dave’s unique outlook…
“Dave Albano, one of our ELITE Coaches, goes over the first level of the Customer Value Journey. In this video Dave explains the “Aware,” “Engage,” and “Subscribe” levels of the CVJ like you’ve never heard it before. Dave’s unique outlook…
“The defensive reaction to “why” questions is something that we discovered within the hostage negotiation world but has proven to be true in both business and personal communication. Simply put, “why” questions may cause defensiveness on the other side. In…