“The Black Swan Method is a proven, accelerated approach to having an effective communication strategy for negotiations. These 10 negotiation bullets have been tested, used, and proven in some of the highest stakes negotiations on the planet – hostage negotiations.…
“Dynamic Silence is the process of using silence to create an awkward space that the other side will then fill with more information. In this video, Sandy Hein shares how to use Dynamic Silence after you’ve communicated something designed to…
“The defensive reaction to “why” questions is something that we discovered within the hostage negotiation world but has proven to be true in both business and personal communication. Simply put, “why” questions may cause defensiveness on the other side. In…