“Tone of voice is one of the most important lessons to master when negotiating with others. Accusatory tones and downward inflections are more likely to elicit a negative emotion from your counterpart. An upward inflection, however, is more approachable and can encourage collaboration to get your counterpart back on track and feel supported. In this video, Chris Voss shares how to use an upward inflection to get your counterpart to think in a positive and constructive way.“ In this video, world renowned negotiator, Chris Voss talks about: How To Use Tone of Voice To Approach Employee Mistakes | Negotiation Tactics | Chris Voss
Chris Voss released a video recently talking about: How To Use Tone of Voice To Approach Employee Mistakes | Negotiation Tactics | Chris Voss
Chris Voss | CEO & Founder, Author | The Black Swan Group Chris has 24 years of FBI experience and was the former FBI Lead International Kidnapping Negotiator. Chris is the author of negotiation best-seller, “Never Split The Difference.”
What do you think? Leave your thoughts in the comments below. You can check out Chris Voss’s Black Swan Group channel here: YouTube – Chris Voss
How To Use Tone of Voice To Approach Employee Mistakes | Negotiation Tactics | Chris Voss
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