“When you’re going to share bad news, set it up with an Accusations Audit. Troy Smith shares a personal example of how he was able to lower the price of a home improvement project by using an Accusations Audit.“ In this video, world renowned negotiator, Chris Voss team member, Troy Smith talks about: Deliver Bad News Effectively With Accusation Audits | Troy Smith
Chris Voss team member, Troy Smith released a video recently talking about: Deliver Bad News Effectively With Accusation Audits | Troy Smith
Chris Voss | CEO & Founder, Author | The Black Swan Group Chris has 24 years of FBI experience and was the former FBI Lead International Kidnapping Negotiator. Chris is the author of negotiation best-seller, “Never Split The Difference.”
Troy Smith | Negotiation Instructor & Coach | The Black Swan Group Troy is a retired San Antonio Police officer who spent 23 years with the department. During his career, Troy was involved in more than 300 hostage negotiations, including 270 as a lead negotiator, and never lost one.
Derek Gaunt | Expert Trainer, Coach, Author | The Black Swan Group With 29 years of experience, Derek has commanded and trained police department hostage negotiation teams. An expert trainer and coach, Derek has trained across the US and around the world. He is the author of Ego, Authority, Failure.
What do you think? Leave your thoughts in the comments below. You can check out Chris Voss’s Black Swan Group channel here: YouTube – Chris Voss
Deliver Bad News Effectively With Accusation Audits | Troy Smith
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